Switching to Trac
Slowly but surely we're moving our projects over to Trac and away from RT. So far I'm finding Trac much more flexible and much more in line with what I want to do. Gripes so far are...
I can construct a custom query, through a really nice interface, but I can't save it for later (although if I was a more technical boy I could write and save my own SQL, and if I was less lazy I could get to grips with their query language). My real gripe is that there's an interface that does everything I want except let me save - and there's a save function that saves all kinds of things except what the interface produces. Grrr.
I can get an RSS feed of new tickets, but not one that will include comments on the tickets
Supporting Trac is a spreadsheet for each project holding the stories we're working on. This morning the good folks at Fingertips made working with that a little easier by pointing me to their XL to HTML service. So you can see the latest stories for our write-a-letter tool in this format from a link, rather than having to click through and wait for a spreadsheet to open if all you want to do is read it.
Comments
The Trac help talks about saving queries. See the help in our Trac instance.
Posted by: Ximon Eighteen | July 18, 2006 5:40 PM
Showing comments on tickets (in Trac terminology ticket changes) is controlled by a trac.ini setting called ticket_show_details.
I've enabled this for our instance which means in Timeline view there is now another tick box for 'ticket details'. If ticked the RSS feed link will be for a feed that includes 'comments'.
Posted by: Ximon Eighteen | July 18, 2006 6:24 PM
One more thought, you say "although if I was a more technical boy I could write and save my own SQL".
Be warned that the report system is being phased out by the Trac team so don't get too attached to being able to write SQL queries by hand.
Posted by: Ximon Eighteen | July 19, 2006 12:31 AM