Nestle: You're not fooling anyone.
Literally.
Sometimes a company can issue a reactive statement – like Nestlé did upon the launch of our Kit Kat campaign – that appears to wrap up everything for which they are being criticised in a neat little package, when in reality nothing changes. In this case Nestlé's neat little package definitely stinks – and nobody's buying it.
Nestlé announced it would cancel contracts with Sinar Mas, the largest palm oil producer in Indonesia, after we released a report exposing Sinar Mas' involvement in illegal rainforest and peatland destruction to make way for their palm oil plantations. The report was released the same day as our 'Have a break?' video. The statement Nestlé made in reaction was not only nothing new – it won't be anywhere near enough to protect Indonesia's rainforests, orang-utans or peatlands. But they're acting as if they've done enough - and luckily they don't seem to be fooling anyone.
Since their statement Nestlé's Facebook page has remained the site of six straight days of people's frustration, criticism and in some cases – outright disgust with this company's lack of real action. When I took a quick look just now – it wasn't showing any signs of slowing.
We launched this campaign with a controversial video (you may have seen it – Kit Kat bar, orang-utan finger, crunching noise, blood, etc) to bring attention to the destruction of Indonesia's rainforests for palm oil. Well – since day one the campaign has taken off online in a manner - and at a pace - that we could never have predicted.
Things really got started with the removal of the original 'Have a break?' video from YouTube at Nestlé's request when it had only reached around 17.000 views. We rushed to get other versions up in what the Globe and Mail referred to as “a global game of Whack-a-Mole” and the replacements - the main one on Vimeo and a few versions uploaded back onto YouTube by supporters - then proceeded to rack up 180.000 views in just 24 hours. So began the 'Kitkatastrophe' or 'Kat Fight' - in the words of The Sun and Forbes respectively. But it wasn't over.
People began leaving comments on Nestlé's Facebook page – some of whom had already replaced their profile photos with our 'Killer' logo or other altered versions of the Nestlé logos they'd made themselves. The reaction of the page administrator has been documented by every public relations, marketing, social media, or brand management blog out there as a prime example of how not to manage your brand image on social networks. A few snarky comments and the threat of deleting anyone using altered logos turned a Facebook fan page into the online equivalent of a protest march.
It has been amazing to witness.
Posted by Vickie on Nestlé's page with the message -
"I'm such a big fan I made this artwork for you.
I hope you like it. It is a rights & royalty free image
- it can be used by anyone in any context."
It really shows you what informed and concerned people can do with social media. They can silence a huge corporation like Nestlé. Or at least – stop it from even attempting to justify itself on its own Facebook page.
This is good – because the planet needs informed and concerned people to keep doing just what they're doing: protesting. Protesting until we get the result that will earn a break for Indonesia's rainforests.
Nestlé's flaunting of its goal of phasing palm oil from forest destruction out of its supply chain by 2015, is nowhere near enough. 2015 will be too late. It will be too late for Indonesia's rainforests and peatlands - and the people and animals who depend on them. It will be too late for our climate – 1/5 of the world's total carbon emissions causing climate change are a result of deforestation. It will be too late for our planet and too late for us. It should be too late for Nestlé.
We still have far to go – and that is why it is so encouraging to see that people are not letting up on Nestlé's Facebook page. Nestlé doesn't deserve a break until it sets an example for the industry by removing all palm oil coming from forest destruction from its supply chain.
Even if Nestlé is no longer talking on its own Facebook page, hopefully it's listening.



Comments
It's amazing the Nestle really shot themselves in the foot so dramatically in this instance. Must be some form of karma.
As I state in my blog http://www.rgc-media.com/nestle-and-black-friday people mainly started visiting their website because of a rude PR person in charge of their social media. Beautifully timed with the Greenpeace action and now the issue is huge and Nestle can't possibly burying with so many people watching.
Posted by: RGC Media | March 23, 2010 4:24 PM
Has anyone contacted Girls allowed about this issue because they were the last famous faces used in the kit kat adds? They might reconsider the sponser deal once they are aware of this. Also with cheryl Coles profile as it is at the moment, and her saying shes commited to donating to charity, maybe her fame would help spread the word? x
We haven't done this - but thank you for the suggestion. Keep the ideas coming!
-Laura
Posted by: Emma Evans | March 23, 2010 6:59 PM
Is there a FRENCH version of this message, so I can tweet and blog it?
please let me know.
A French version of the video is available here: http://www.youtube.com/watch?v=hgcHTHGu5tA
Thanks for the tweets!
-Laura
Posted by: Éric Messier | March 23, 2010 7:32 PM
A KitKat lasts for seconds. Extinction is forever: http://www.flickr.com/photos/48666217@N05/4459784592/
Posted by: Ollie Orangutan | March 24, 2010 11:24 AM
stop .... love the apes on this planet take a break dont eat kite..apes...
Posted by: julia stoffers | March 25, 2010 8:16 PM
Stop to buy Kit Kat, if the Nestle doesn´t respect our nature.
Posted by: Marcus Ferreira de Figueiredo | March 26, 2010 12:29 AM
Its time to change our habits.No more kit kats , girls , think about our planet , lets all do whatever we can to save our planet.
Posted by: Ebenezer John | March 26, 2010 9:52 AM
take a time out nestle!!!!!!
Posted by: mark nightinagle | March 26, 2010 10:49 AM
stop this scandalous.
Posted by: ilenia natale | March 26, 2010 3:49 PM
Hace algunos años fuí empleado de la Nestlé en la República de Panamá, estaba a cargo de ventas de leche a las escuelas elementales, sin embargo se les ocurrió a los directivos la idea de eliminar dicha venta y sin apreciar mis ejecutorias me dejaron desempleado, este acontecimiento y muchos más me dan una idea de cual es la conducta de Nestlé en cuanto al respeto a los demás. Esta esmpresa no les importa cuanto daño hagan a las personas, la ecología, el ambiente, bosques, naturaleza y otros, solo les motiva incrementar sus ganancias, ellos están llenos de codicia voraz.
Posted by: Rodolfo Antonio Victoria | March 26, 2010 4:47 PM
I had no idea about Nestle's practises until I read this. No nestle product will pass my door again and any of my friends or family who buy anything nestle will have me to answer to! I've already done this with Shell and written letters to both companies to that effect. Any FMCG goods should be made with the consumer in mind - In this case, we don't want your goods!
Posted by: Karl Pearce | March 27, 2010 10:37 AM
anybody who's interested in boycotting ALL of nestle, check out the list of brands owned by them: http://en.wikipedia.org/wiki/List_of_Nestl%C3%A9_brands
Posted by: Dex | March 28, 2010 3:31 AM
stop using palmoil!
Posted by: tina furness | March 28, 2010 9:47 PM
We stop to buy kitkat and we are boycotting All of the Nestle product. many yhank's our green peace.
Posted by: ANTONYGOWTHAMAN FERNANDO | April 4, 2010 4:31 PM